Privacy Policy

Last updated: October 9, 2026

This privacy policy explains how Copperglow ("we", "us") collects, uses and shares your personal information when you visit our online store at copperglow.net, place an order or contact us. Our store runs on Shopify.

Who we are

Copperglow – [ZELF INVULLEN: adres en support-e-mailadres]

What we collect

Contact details such as your name, billing and shipping address, email address and phone number.
Order and payment information such as the products you order, payment confirmations and transaction details. Card payments are handled by our payment providers; we do not store your full card number.
Account information if you create an account, such as your login details and preferences.
Messages you send us, for example customer service questions.
Device and usage information such as your IP address, browser and device type, and how you use our store, collected through cookies and similar technologies.

How we use it

To process and ship your order, handle payments, returns and exchanges, and manage your account.
To answer your questions and provide customer service.
To send you marketing emails or messages if you have agreed to this. You can unsubscribe at any time via the link in every email.
To prevent fraud and keep our store secure.
To understand how our store is used and improve it.
To meet legal obligations, such as tax and accounting rules.

Who we share it with

We only share personal information where needed to run our store, for example with Shopify (our store platform), payment providers, shipping carriers and fulfilment partners, customer service and email tools, and analytics or advertising partners. We may also share information when the law requires it or to protect our rights. More information about how Shopify handles personal data is available in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our store is used. You can manage cookies in your browser settings and, where available, in our cookie banner.

How long we keep it

We keep your information only as long as we need it for the purposes above, for example to handle your order and returns, and as long as the law requires us to keep records.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, to object to or limit certain uses, to withdraw consent, and to opt out of the sale or sharing of your information for targeted advertising. To use any of these rights, email us at [ZELF INVULLEN: je support-e-mailadres]. We may need to verify your identity first, and we will not treat you differently for using your rights. If you visit our store with the Global Privacy Control signal turned on, we treat this as a request to opt out of sale or sharing where the law requires.

International transfers

Your information may be processed outside the country where you live. When we transfer personal information out of the EEA or the UK, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses.

Children

Our store is not meant for children, and we do not knowingly collect personal information from children.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. You may also have the right to complain to your local data protection authority.