Shipping Policy

Where we ship

We currently ship to the United States, the United Kingdom, the EU and EEA, Australia and New Zealand. We can't accept orders from other countries at this time.

Shipping costs

Our pieces are free: you only pay the shipping fee. The shipping fee is calculated and shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time

After processing, delivery usually takes 6–11 business days, depending on your location and the local carrier. That means an estimated total of about 7–14 business days from the day you order. These are estimates: busy periods, holidays, carrier capacity and customs checks can cause delays.

Region	Processing	Shipping	Estimated total
United States	1–3 business days	6–11 business days	7–14 business days
United Kingdom	1–3 business days	6–11 business days	7–14 business days
EU & EEA	1–3 business days	6–11 business days	7–14 business days
Australia	1–3 business days	6–11 business days	7–14 business days
New Zealand	1–3 business days	6–11 business days	7–14 business days

Tracking

As soon as your order ships, you'll receive a shipping confirmation email with a tracking link. It can take a few days before the first tracking updates appear.

Customs, duties and taxes

International orders may be charged import duties or taxes by your local authorities. These are paid by the customer and are not included in the shipping fee.

Delivery address

We ship to the address you enter at checkout, so please check that it is complete and correct. If a package can't be delivered because the address is wrong or incomplete, it may come back to us. We will then contact you to arrange redelivery or another solution.

Delivered, delayed or lost packages

Once the carrier marks a package as delivered, the delivery is considered complete. If you can't find it, we'll gladly help you contact the carrier. If your order is seriously delayed or seems to be lost, email us and we'll help track it down or find a solution.