Returns within 30 days
You can request a return within 30 days after you receive your order. To qualify, the item must be unworn and unused and in its original packaging, and you need your order number or another proof of purchase.
How to start a return
Email us at [ZELF INVULLEN: je support-e-mailadres] with your order number and the item(s) you want to return. If your return is approved, we will send you instructions on how and where to send the package. Packages sent back without an approved return request cannot be accepted.
Return shipping costs
If your item arrived damaged or defective, or you received the wrong item, we cover the return. For all other returns, for example if you changed your mind or the item doesn't suit you, the customer pays the return shipping and arranges the return label. There are no restocking fees.
Damaged, defective or wrong items
Please check your order as soon as it arrives. Contact us right away if something is damaged, defective or not what you ordered, so we can look into it and replace the item free of charge.
Exchanges
The quickest way to get a different item is to return the one you have and, once the return has been accepted, place a new order.
Refunds
When we have received and inspected your return, we will let you know whether your refund has been approved. Approved refunds are paid back to your original payment method within 14 days.
Questions
For any questions about returns, contact us at [ZELF INVULLEN: je support-e-mailadres].